Text copied to clipboard!
Title
Text copied to clipboard!Night Auditor
Description
Text copied to clipboard!
We are looking for a detail-oriented and dependable Night Auditor to join our hospitality team. The Night Auditor is responsible for overseeing the front desk operations during the overnight shift, ensuring the accuracy of financial records, and providing excellent customer service to guests. This role is essential in maintaining the smooth operation of the hotel during nighttime hours and ensuring that all financial transactions are properly recorded and reconciled.
As a Night Auditor, you will be the primary point of contact for guests during the night shift. You will handle check-ins and check-outs, respond to guest inquiries and requests, and resolve any issues that may arise. In addition to guest services, you will be responsible for balancing the day’s financial transactions, preparing daily reports, and ensuring that all accounting procedures are followed accurately.
The ideal candidate will have strong attention to detail, excellent communication skills, and the ability to work independently. Previous experience in hospitality or accounting is preferred but not required. Training will be provided for the right candidate who demonstrates a strong work ethic and a willingness to learn.
This position requires working overnight hours, typically from 11:00 PM to 7:00 AM. Flexibility in scheduling, including weekends and holidays, is necessary. The Night Auditor plays a critical role in ensuring the safety, comfort, and satisfaction of our guests while maintaining the financial integrity of the hotel.
If you are a reliable and customer-focused individual with a knack for numbers and a passion for hospitality, we encourage you to apply for the Night Auditor position and become a valued member of our team.
Responsibilities
Text copied to clipboard!- Perform nightly front desk operations including check-ins and check-outs
- Reconcile daily financial transactions and prepare audit reports
- Respond to guest inquiries, requests, and complaints in a timely manner
- Ensure the safety and security of guests and hotel property during the night
- Balance cash drawers and process credit card transactions
- Generate and distribute daily financial and operational reports
- Monitor and maintain cleanliness and organization of the front desk area
- Coordinate with housekeeping and maintenance for next-day operations
- Follow all hotel policies and procedures
- Assist with emergency situations and follow safety protocols
Requirements
Text copied to clipboard!- High school diploma or equivalent; associate degree preferred
- Previous experience in hospitality or accounting is a plus
- Strong attention to detail and organizational skills
- Excellent communication and customer service abilities
- Ability to work independently and handle multiple tasks
- Proficiency in Microsoft Office and hotel management software
- Availability to work overnight shifts, including weekends and holidays
- Basic math and accounting skills
- Professional appearance and demeanor
- Ability to handle confidential information with integrity
Potential interview questions
Text copied to clipboard!- Do you have experience working overnight shifts?
- Are you familiar with hotel management software?
- Can you describe a time you resolved a guest complaint?
- How do you ensure accuracy in financial reporting?
- Are you comfortable working independently?
- What strategies do you use to stay alert during night shifts?
- Do you have experience handling cash and credit card transactions?
- Are you available to work weekends and holidays?
- How do you prioritize tasks during a busy shift?
- What interests you about working as a Night Auditor?
